Reports To: Assistant Vice President Of Programs
Location: Concord or Fairfield
Schedule: Monday through Friday, evenings and weekends as needed
Compensation: Full-time, Commensurate with experience. Full benefits.
The Regional Director of Programs is an energetic, collaborative and results-oriented leader who will manage My First Place – a supported housing program for 18-24-year-old transition-age foster youth. The Regional Director will also oversee the Transition Age Youth (TAY) Program for dually diagnosed youth, and the Independent Living Skills Program (ILSP) which includes the First Foundation Program.
The Regional Director of Programs is responsible for overseeing programs and ensuring effective staff supervision and program implementation according to First Place established policies and procedures. The Regional Director of Programs will monitor outcomes, safeguard retention of youth in housing, mediate youth conflicts and supervise Clinical Program Managers and the ILSP Supervisor.
The Regional Director reports to the Assistant Vice President of Programs. This position requires a thorough professional whose passion for First Place’s vision is matched with energetic leadership, sound judgment in the face of complex challenges, and a proven track record of accomplishment of managing direct-service teams.
- Hire, train, develop and supervise a team of managers. Lead team members in setting personal and program-wide work goals and in maintaining accountability for goal achievement. Facilitate regular weekly regional program staff meetings. Provide regular supervision and ensure that staff are resourced with individual professional development plans. Conduct annual reviews of direct reports.
- Provide effective client-centered supervision that ensures that participants are meeting performance objectives with respect to progress in their transitional living plans, and that program data is being entered on time and correctly to support program evaluation and outcomes tracking.
- Lead and coordinate the ILSP Supervisor’s effort to develop, manage, and evaluate highly effective programs and organizational systems. Work to cultivate and oversee adherence to aggressive, measurable, and strategic operational and performance goals for the ILSP and First Foundation program. Provide feedback, counsel and accountability.
- Ensure that all Region program staff are aligned with mission and focused on meeting First Place outcomes through integrating effective responses to evaluative feedback (particularly as provided by Impact Tracker data.)
- Oversee day-to-day operations and effective functioning of programs; track outcomes, manage budgets and contracts as they relate to census and revenue, implement case plans, contribute to program policy and ensure retention of clients in housing.
- Manage effective intake and assessment of youth participants.
- Implement First Place policies and protocols in order to create efficient and reliable program operation systems and ensure compliance with all governmental and private contracts and funding agreements.
- Support the implementation of First Place’s overall outreach strategy to promote awareness and utilization of First Place programming and services. Design and develop strong outreach strategies that target ILSP eligible youth, as well as youth who will be eligible for First Foundation, THP+ and AB12. Supervise outreach to ensure that the waitlists for First Place programs are populated.
- Ensure effective service delivery ILSP, through such means as teen groups, workshops, and themed events, additionally ensuring ILSP program compliance with all state requirements.
- Support First Place partners in resourcing youth participants as appropriate; for example, enrolling youth in Travis Credit Union’s financial literacy program.
- Provide sound counsel and conflict mediation for youth as needed.
Leadership and Cross-Functional Collaboration
- Work closely with the Assistant Vice President of Programs and the Management Team to provide leadership to the organization’s programs. Support on-going development and evaluation of highly effective programs and organizational systems. Collaborate to ensure that housing services are being effectively and cohesively delivered to all youth in the region. Contribute to the development of and ensure adherence to aggressive, measurable, and strategic operational and performance goals for each program. Actively participate in regular schedule of Managers meetings, agency staff meetings, and individual supervision with the Assistant Vice President of Programs.
- Provide strategic direction to First Place’s programs, utilizing data from assessments, reports and evaluations to recommend improvements to the program and interventions employed with youth participants. Incorporate performance management best practices in the management and delivery of services to improve retention and increase outcomes.
- Work with referral agencies, community resource organizations and First Place staff to develop creative ways for participants to practice and strengthen their independent living skills.
- Work collaboratively with the Housing Director to ensure cohesive delivery of property management services according to First Place policies and guidelines.
- Professionally and effectively represent the agency as needed at regularly scheduled meetings with collaborative partners, and at other meetings as deemed important to the advancement of First Place’s mission and goals.
- Other duties as needed and assigned
- MFT, LCSW or equivalent professional license required. Two years post-license experience strongly preferred.
- EXPERIENCE – A minimum of 3-5 years’ experience in a managerial capacity in the field of social services.
- DIRECT SERVICE EXPERIENCE – at least 5 years’ experience working with underserved and disadvantaged youth, preferably current and former foster youth.
- FIELD KNOWLEDGE – Excellent understanding of education and employment resources for youth as well as awareness of other services for young adults and young parents.
- Knowledge of which local community referral resources will best meet the needs of youth at the First Steps Center or in the My First Place program.
- PEOPLE, PROJECT AND PROGRAM MANAGEMENT SKILLS – Exemplary people management skills, strategic leadership abilities, and the ability to link the development of people with achievement of organizational outcomes. Effective team leadership skills. Cross-functional collaborative capacity. Ability to either take direction or work independently as the situation requires. Strong supervisory skills and proven success supporting staff development and empowerment. Demonstrated success organizing, managing and evaluating programs, events, campaigns or productions.
- STRONG COMMUNICATION SKILLS – Exceptional oral and written communication skills including the demonstrated ability to effectively present information to top management and program staff. Professional demeanor and the ability to represent the interests of the agency with community stakeholders.
- COMPUTER SKILLS – Proficiency with Office 2010 applications including MS Word, Excel, PowerPoint and Outlook. Experienced with data-base systems. Experience with Efforts to Outcomes database is a plus.
- TRANSPORTATION – Dependable car, valid driver’s license and proof of insurance required.
- AVAILABILITY for some evening and weekend work and for travel as needed.
Managerial Competencies – required at First Place for those who manage others
- SYSTEM-WIDE THINKING – Builds vision guided by the Strategic Plan and the needs of youth being served Uses role to champion First Place’s strategic vision internally and externally · Strategizes and implements rather than just completes tasks.
- TEAM LEADERSHIP – Recognizes and hires the best people Creates a strong sense of job satisfaction and passion within each staff person and team · Invests in staff using both collaboration and guidance · Models desired behaviors • Builds on strengths and facilitates growth in areas of weakness • Seeks input, assesses risks and makes decisions • Creative approach to challenges • Creates and communicates vision and then empowers team to carry out that vision.
- PERFORMANCE MANAGEMENT – Sets clear goals with staff and uses data to evaluate progress towards goals • Facilitates other people’s realization of their maximum potential • Proactively addresses performance issues by diagnosing problems, developing solutions and monitoring progress • Celebrates accomplishments.
- OPERATIONS MANAGEMENT – Develops and implements operational systems that support the organizational mission Regularly evaluates systems for effectiveness · Anticipates challenges and responds appropriately to unforeseen problems · Demonstrates good instincts regarding long-term impact and implications of action · Makes effective decisions and achieves results in the midst of change.
- TIME MANAGEMENT – Concentrates efforts on First Place priorities • Ensures staff are focused on the right things • Develops efficient systems, processes and tools Effectively and efficiently uses their own and other people’s time and resources.
Physical requirements include the ability to lift and reach for light objects (up to 20lbs); close visual acuity to prepare and analyze data, text, and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; ability to communicate and exchange information; ability to move about the office to access file cabinets and office equipment; and the ability to remain stationary and work at a computer for extended periods of time as a primary job function. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required of all staff for successful performance at First Place
RELENTLESS PURSUIT OF EXCELLENCE
- Intentional use of data to improve performance
- Possesses strong drive, initiative and motivation
- Detail and Results orientation
- Demonstrates good work habits
- Resiliency in persisting through setbacks
- Demonstrated success, with the ability to think strategically while executing tactically within a resource-constrained environment.
- Seeks and utilizes resources to inform and contextualize own work
- Thinks interdependently, framing the goals of one department/project within the entire vision
- Synthesizes information to make astute recommendations and/or decisions
- Prioritizes goals for success.
INVESTMENT IN OTHERS
- Creates an environment that maximizes the return on investment in others
- Collaborates to set and achieve goals that comport with First Place’s mission, strategic plan and desired measurable outcomes
- Creates and utilizes development opportunities to address individual needs and capacity to accomplish performance objectives
- Creates and identifies opportunities for recognition of success
- Provides supportive environment to learn from mistakes.
- Courageous, strategic, clear and direct communication that resolves discrepancies and overcomes challenges and obstacles to organizational success
- Ability to respectfully ask questions, challenge, and communicate both positive and difficult messages to subordinates, superiors, peers and youth
- Sound judgment regarding the appropriateness of guarding confidentiality to protect the privacy rights of colleagues or youth
- Strong verbal and written communication skills.
- Asks questions in order to learn and encourage dialogue
- Willing to make mistakes and to be accountable for own work
- Speaks about issues truthfully and without blame
- Leads by example, displaying behavior that respects the mission, youth and First Place
- Holds high expectations for self, one another and for our youth.
To apply for this position, please submit your cover letter and resume in ONE document to: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=417bb098-c12e-4e4b-ad8c-69dde4f46f54&ccId=19000101_000001&jobId=385386&source=CC2&lang=en_US