Reports To: TAY Services Supervisor
Schedule: Monday through Friday, evenings and weekends as needed
Compensation: Full-time, commensurate with experience. Full benefits.
The Housing Case Manager provides intensive, weekly case management for Transition Age Youth (TAY) participating in Rising Up First Place. Through comprehensive case management, the Case Manager helps youth to identify and attain goals in the areas of employment and education, self-sufficiency, health and wellness, relationships, professionalism and personal advocacy, with a keen focus on housing procurement, retention, and long-term stability. The Case Manager also provides community based supports in the community including in-home supportive services to promote independent living skills. This position works closely with Housing partners to ensure TAY housing stability.
Responsible for providing Case-management and career counseling to youth in program:
- Conduct assessment, planning, and implementation of services for assigned participants to identify and accomplish short and long-term goals
- Provide a minimum of 26 hours of direct participant support weekly including a minimum of bi-weekly face-to-face meetings with participants and more typically weekly or multiple visits weekly in response to participant needs
- Create and deliver impactful service plans for youth that focus on achieving outcomes in the areas of education, employment, long-term housing, parenting, relationships and overall health
- Coordinate with referral agencies, identify community resources, track participants’ progress, and develop creative ways for participants to practice and strengthen their independent living skills
- Prepare clients to maintain housing after program exit or help them to identify alternative housing options if necessary
- Assess educational status and interest of youth participants and support youth with their educational goals
- Work with youth to improve resumes and cover letters, submit job applications, prepare for interviews and secure full and part-time employment
- Coach youth participants on handling work-related issues, promote self-advocacy and increase success in job retention
- Form partnerships with community agencies that can help link youth with internships and employment opportunities
- Collaborate effectively with both internal and external teams to coordinate and provide optimum services leveraging participant strengths and responding to participant needs and stated goals
Create new linkages with community-based organizations, on-site resources and housing stability support through the case management process to help build youth transition to independent living.
- Help participants move into supported housing. This includes helping participants to secure and transport furniture, shop for home necessities, and locate resources in their new community
- Ensure that apartments meet cleanliness standards by conducting monthly apartment inspections
- Display and disseminate community resources relevant to TAY residents and provide resource, referral and eviction prevention support to TAY residents as needed
- Client meetings scheduled as needed to ensure successful transition to independent living
- Support property management to address serious housing concerns related to TAY
- Coordinate community events and workshops to assist TAY with independent living skills
- Actively participate in weekly coordination meetings with property management staff and agency partners
- Attend weekly program meetings, monthly agency staff meetings, and individual weekly supervision with Program Manager
- Maintain files for caseload and update monthly paperwork
- Ensure proper and timely documentation of services including written case notes
- Work collaboratively with colleagues across the organization and within respective department
- Provide documentation to the One System in SF
- Other duties as assigned
- BA in social work, psychology, counselling or equivalent required with Minimum four years of experience working in a child welfare social services setting or with transition age youth with complex presentations including chronic trauma
MA in social work, psychology, counselling or equivalent with minimum two years of experience working in a child welfare social services or with transition age youth with complex presentations including chronic trauma. Experience does not substitute for professional degree and certification.
- Must be comfortable working in community settings.
- High level of personal accountability for the quality and impact of work
- Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills
- Willingness to work collaboratively, but with the capacity to work independently
- Experience working with youth who have mental health and substance abuse issues
- Experience in creating and delivering impactful service plans for participants
- Strong clinical skills, and/or a desire to learn more about the effects of the child welfare system on the lives of youth and young adults
- Experience in youth development model, asset-based relationship building, and experience in motivating youth
- Must be able to pass a Community Care Licensing background check
- Must have a dependable car, a valid driver’s license and car insurance.
Required of all staff for successful performance at First Place
RELENTLESS PURSUIT OF EXCELLENCE
- Intentional use of data to improve performance
- Possesses strong drive, initiative and motivation
- Detail and Results orientation
- Demonstrates good work habits
- Resiliency in persisting through setbacks
- Demonstrated success, with the ability to think strategically while executing tactically within a resource-constrained environment.
- Seeks and utilizes resources to inform and contextualize own work
- Thinks interdependently, framing the goals of one department/project within the entire vision
- Synthesizes information to make astute recommendations and/or decisions
- Prioritizes goals for success.
INVESTMENT IN OTHERS
- Creates an environment that maximizes the return on investment in others
- Collaborates to set and achieve goals that comport with First Place’s mission, strategic plan and desired measurable outcomes
- Creates and utilizes development opportunities to address individual needs and capacity to accomplish performance objectives
- Creates and identifies opportunities for recognition of success
- Provides supportive environment to learn from mistakes.
- Courageous, strategic, clear and direct communication that resolves discrepancies and overcomes challenges and obstacles to organizational success
- Ability to respectfully ask questions, challenge, and communicate both positive and difficult messages to subordinates, superiors, peers and youth
- Sound judgment regarding the appropriateness of guarding confidentiality to protect the privacy rights of colleagues or youth
- Strong verbal and written communication skills.
- Asks questions in order to learn and encourage dialogue
- Willing to make mistakes and to be accountable for own work
- Speaks about issues truthfully and without blame
- Leads by example, displaying behavior that respects the mission, youth and First Place
- Holds high expectations for self, one another and for our youth.
To apply for this position, please submit your cover letter and resume in ONE document to: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=417bb098-c12e-4e4b-ad8c-69dde4f46f54&ccId=19000101_000001&jobId=277608&source=CC2&lang=en_US