Reports To: Director of Programs
Location: San Francisco, CA
Schedule: Full Time
The Program Manager is responsible to ensure high quality services and effective daily operations of all aspects of SF TAY Programs and associated programs in San Francisco. Duties include contract, site, services and human resource management including hiring, evaluation, coaching and training. The Program Manager is responsible to ensure program outcomes, to manage external relationships, and to develop and promote the reputation of First Place for Youth at all times. The Program Manager provides leadership congruent with agency policy, values and mission provides management reports as required, and leads projects or functions as assigned.
- Manage assigned programs and projects to ensure compliance with program, agency, and regulatory policy.
- Provide leadership and guidance to staff on all components and processes of First Place for Youth with emphasis on assigned programs and projects.
- Participate in the ongoing development, evaluation, and refinement of service delivery including field training and support to ensure quality and effectiveness of services. Ensure high fidelity to First Place for Youth standards and competencies among staff.
- Provide oversight and compliance checks to ensure accuracy and integrity of all documentation.
- In collaboration with manager, support budgeting, contract control, reporting and renewal, and all aspects of program/projects.
- Provide direct support and collaborative leadership to ensure seamless business and service delivery across agency departments
- Oversee day-to-day operations and effective functioning of single site affordable housing and scattered sites rapid rehousing partnerships; track outcomes, implement case plans, and ensure retention of clients in housing
- Hire, train, develop and supervise a team of direct service staff and support them on best practices for effective service partnerships with non-profit housing agencies and rapid rehousing partners
- Manage performance of direct service staff to meet expectations in the areas of housing retention, resource and referral, workshop delivery and case management
- Provide weekly one-on-one participant-centered supervision to service staff
- Provide on-going in-service training to ensure highly qualified and developing staff able to engage and support participants toward outcome achievement through both individual and community based programming.
- Provide guidance to ensure focus on housing stability and income attainment toward long term housing stability
- Ensure robust awareness and access to community resources for all staff.
- Provide guidance to ensure accuracy of housing information provided to staff including affordable housing applications, rapid rehousing information and referral, and eviction prevention services.
- Attend weekly program meetings, monthly agency staff meetings, and individual weekly supervision with SF Senior Program Manager
- Facilitate regular team meetings for direct service staff at affordable housing and rapid rehousing sites to increase collaboration, resource sharing and program fidelity
Community Outreach and Engagement
- In conjunction with manager and director, provide leadership in collaborative meetings with program partners.
- Attend and represent agency interests at community meetings as assigned.
- Participate in coordinated entry and matching meetings to promote rapid entrance and engagement of youth with program staff toward achieving housing goals.
- Support First Place staff and, through that support, youth to navigate eligibility and regulatory requirements of each housing provider
- Ensure rapid and effective response to manage vacancies, resident transitions, serious housing concerns and landlord/tenant issues that arise.
- Develop and maintain positive relationships with affordable housing providers and community partners that can further expand stable housing opportunities for Transition Age Youth.
- Orchestrate site visits and tours for funders and community providers to demonstrate how the First Place partnerships with nonprofit affordable housing providers offer TAY a permanent housing solution
- Ensure program data is entered on time and correctly to support program evaluation and outcomes tracking
- Conduct yearly reviews of direct reports using the guidelines set forth in respective work plans for each staff member
Direct Youth support
- May provide in vivo support to promote conflict resolution, safety or action planning, or crisis de-escalation
- Provide direct support to participants during staff absence or vacancy
- Bachelor’s degree required. Masters degree in counseling, psychology or Social Work is a plus.
- Four years’ experience with at-risk youth at least one of which working with homeless youth or in affordable housing environment. Related MSW or equivalent degree can count for two experience years.
- Two plus years supervisory experience with desire to be a leader in high energy environment preferred.
- Demonstrated success organizing, managing and evaluating programs, events, campaigns or productions.
- Must have a dependable car, valid driver’s license, and proof of insurance
- ATTENTION TO DETAIL – Ability to work with high level of detail, work has high level of professional polish down to smallest details, documents and products are well thought out and clear, database is organized and up to date.
- DRIVEN BY ACCOMPLISHMENT – Clarity on project goals and the personal drive to wake up every morning ready to accomplish goals, finished projects are thorough and delivered on time. High level of personal accountability for the quality and impact of work
- COMPUTER SKILLS — Proficiency with Microsoft Office applications including MS Word, Excel, Access, and PowerPoint, Project and Outlook. Experience with database systems is a plus.
- STRONG COMMUNICATION SKILLS – Exceptional oral and written communication skills including the demonstrated ability to research, assimilate, and analyze information, compose engaging messages, and present data in a clear and inspiring manner.
- HIGH LEVEL OF PROFESSIONALISM – A high level of professionalism in work and interpersonal interactions with both internal and external contacts, presents to others as organized, informed, and friendly.
- DECISIVE NATURE – Well-honed ability to independently anticipate and analyze situations, define problems and objectives, recognize viable alternatives, and formulate rapid solutions, with understanding of the inherent risks and the implications of making tough decisions.
- AVAILABILITY for occasional evening and weekend work and some travel as needed.
Required of all staff for successful performance at First Place
RELENTLESS PURSUIT OF EXCELLENCE
- Intentional use of data to improve performance
- Possesses strong drive, initiative and motivation
- Detail and Results orientation
- Demonstrates good work habits
- Resiliency in persisting through setbacks
- Demonstrated success, with the ability to think strategically while executing tactically within a resource-constrained environment.
- Seeks and utilizes resources to inform and contextualize own work
- Thinks interdependently, framing the goals of one department/project within the entire vision
- Synthesizes information to make astute recommendations and/or decisions
- Prioritizes goals for success.
INVESTMENT IN OTHERS
- Creates an environment that maximizes the return on investment in others
- Collaborates to set and achieve goals that comport with First Place’s mission, strategic plan and desired measurable outcomes
- Creates and utilizes development opportunities to address individual needs and capacity to accomplish performance objectives
- Creates and identifies opportunities for recognition of success
- Provides supportive environment to learn from mistakes.
- Courageous, strategic, clear and direct communication that resolves discrepancies and overcomes challenges and obstacles to organizational success
- Ability to respectfully ask questions, challenge, and communicate both positive and difficult messages to subordinates, superiors, peers and youth
- Sound judgment regarding the appropriateness of guarding confidentiality to protect the privacy rights of colleagues or youth
- Strong verbal and written communication skills.
- Asks questions in order to learn and encourage dialogue
- Willing to make mistakes and to be accountable for own work
- Speaks about issues truthfully and without blame
- Leads by example, displaying behavior that respects the mission, youth and First Place
- Holds high expectations for self, one another and for our youth.
To apply for this position, please submit your cover letter and resume in ONE document to: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=417bb098-c12e-4e4b-ad8c-69dde4f46f54&ccId=19000101_000001&jobId=343880&source=CC2&lang=en_US