Reports To: Vice President Of Programs

Location: San Francisco, CA

Schedule: Monday through Friday, evenings and weekends as needed

Compensation: Full-time

Job Summary:

The Sr. Program Manager is responsible to ensure high quality services and effective daily operations of all aspects of Independent Living Skills Program and associated programs in San Francisco. Duties include contract, site, services and human resource management including hiring, evaluation, coaching and training.  The Sr. Program Manager is responsible to ensure program outcomes, to manage external relationships, and to develop and promote the reputation of First Place for Youth at all times.  The Sr. Program Manager provides leadership congruent with agency policy, values and mission provides management reports as required, and leads significant program committees or functions as assigned.

The Sr. Program Manager ensures timely and accurate budgeting, reporting, and operations in accordance with agency policy, contracts and budgets.  Meets or exceed program outputs and outcomes in all domains.  Ensures highest quality service and program delivery.  Integrates clinical values and regulatory (agency, local, state and federal) compliance in all aspects of documentation and clinical record management.  Support high quality internal collaboration to meet youth goals across agency programs


Program Development/Implementation:

  • Assumes responsibility for every aspect of the daily operations of assigned region and staff team;
  • Provides leadership and training ensuring excellence in provided services including congruence with agency and program values and design.
  • Acts as a systems specialist in assigned program area (E & L, Safety, Chart Audits, Collaborative liaison) as assigned.
  •  Establishes mechanisms to assure the quality of the program including documentation, standards of practice, and compliance with external regulatory agencies.
  • Responsible for developing, implementing, and insuring compliance with program standards including but not limited to: intake, discharge, vacancy and forecast, contract requirements, documentation, and clinical standards where appropriate.
  • Completes routine management reports and data on program activities and outcomes as assigned.
  • Provides direct services to clients as needed, typically in tandem with assigned staff.

Community Development:

  • Acts as a liaison with the County Child Welfare Services, Probation and other community service providers in assuring that program remains responsive to families and the community’s needs without compromise to program intent;
  • Facilitates meetings as needed with other agencies and community partners;
  • Works closely with Child Welfare Workers and Probation Officers to build and maintain relationships and to ensure quality of care with youth and families served;
  • Represents agency interests and advances agency reputation at all meetings with county and other stakeholders.

 Supervision and Team Leadership:

  • Recruits, hires, and trains staff; Provides leadership to assigned teams;
  • Directly supervises staff as assigned, Provides one hour of formal clinical supervision weekly in addition to informal supervision and consultation as needed to direct staff;
  • Facilitates weekly staff meetings to ensure collaboration and accuracy of intervention strategies.
  •  Implements all aspects of program including leading change efforts, scheduling staff to meet program goals, providing oversight to sub-contractor efforts, facilitating collaboration with community and county partners toward effective program services coordination and delivery;
  •  Ensures program participants receive quality services;
  •  Co-facilitates trainings and outreach with program staff in the community as needed.
  • Coordinates initial and ongoing trainings in evidence-based practices and ensures competence and compliance of staff to techniques being used.


  • MA/MSW required OR BA in Psychology, Social Welfare, or related field may be substituted with 4 (Four) years post Bachelor’s work experience with youth population in a high-volume program.
  • Two years of supervisory/management experience required; relevant leadership experience may be considered.
  • At least one year of residential, milieu, or wraparound experience preferred.
  • Fluency in prevailing language(s) of community preferred.
  • DIRECT SERVICE EXPERIENCE – at least 5 years’ experience working with underserved and disadvantaged youth, preferably current and former foster youth.
  • FIELD KNOWLEDGE – Excellent understanding of education and employment resources for youth as well as awareness of other services for young adults and young parents.
  • PEOPLE, PROJECT AND PROGRAM MANAGEMENT SKILLS – Exemplary people management skills, strategic leadership abilities, and the ability to link the development of people with achievement of organizational outcomes. Ability to either take direction or work independently as the situation requires. Strong supervisory skills and proven success supporting staff development and empowerment. Demonstrated success organizing, managing and evaluating programs, events, campaigns or productions.
  • STRONG COMMUNICATION SKILLS – Exceptional oral and written communication skills including the demonstrated ability to effectively present information to top management and program staff. Professional demeanor and the ability to represent the interests of the agency with community stakeholders.
  • COMPUTER SKILLS – Proficiency with MS Office applications including MS Word, Excel, PowerPoint and Outlook. Experienced with data-base systems. Experience with Efforts to Outcomes database is a plus.
  • TRANSPORTATION – Dependable car, valid driver’s license and proof of insurance required.
  • AVAILABILITY for some evening and weekend work and for travel as needed.

Core Competencies

Required of all staff for successful performance at First Place


  • Intentional use of data to improve performance
  • Possesses strong drive, initiative and motivation
  • Detail and Results orientation
  • Demonstrates good work habits
  • Resiliency in persisting through setbacks
  • Demonstrated success, with the ability to think strategically while executing tactically within a resource-constrained environment.


  • Seeks and utilizes resources to inform and contextualize own work
  • Thinks interdependently, framing the goals of one department/project within the entire vision
  • Synthesizes information to make astute recommendations and/or decisions
  • Prioritizes goals for success.


  • Creates an environment that maximizes the return on investment in others
  • Collaborates to set and achieve goals that comport with First Place’s mission, strategic plan and desired measurable outcomes
  • Creates and utilizes development opportunities to address individual needs and capacity to accomplish performance objectives
  • Creates and identifies opportunities for recognition of success
  • Provides supportive environment to learn from mistakes.


  • Courageous, strategic, clear and direct communication that resolves discrepancies and overcomes challenges and obstacles to organizational success
  • Ability to respectfully ask questions, challenge, and communicate both positive and difficult messages to subordinates, superiors, peers and youth
  • Sound judgment regarding the appropriateness of guarding confidentiality to protect the privacy rights of colleagues or youth
  • Strong verbal and written communication skills.


  • Asks questions in order to learn and encourage dialogue
  • Willing to make mistakes and to be accountable for own work
  • Speaks about issues truthfully and without blame
  • Leads by example, displaying behavior that respects the mission, youth and First Place
  • Holds high expectations for self, one another and for our youth.

To apply for this position, please submit your cover letter and resume in ONE document to: