Reports To: Director of Programs

Location: San Francisco, CA

Schedule: Monday through Friday, evenings and weekends as needed

Compensation: DOE

Job Summary:

The Sr. Program Manager is responsible to ensure high quality services and effective daily operations of all aspects of Independent Living Skills Program and associated programs in San Francisco. Duties include contract, site, services and human resource management including hiring, evaluation, coaching and training.  The Sr. Program Manager is responsible to ensure program outcomes, to manage external relationships, and to develop and promote the reputation of First Place for Youth at all times.  The Sr. Program Manager provides leadership congruent with agency policy, values and mission provides management reports as required, and leads significant program committees or functions as assigned.


Program Leadership: Fiscal, Policy, Program, and Contract Compliance

Ensure timely and accurate budgeting, reporting, and operations in accordance with agency policy, contracts and budgets.  Meets or exceed program outputs and outcomes in all domains.  Ensures highest quality service and program delivery.  Integrates clinical values and regulatory (agency, local, state and federal) compliance in all aspects of documentation and clinical record management.  Support high quality internal collaboration to meet youth goals across agency programs.

Program Development/Implementation: 1) Assumes responsibility for every aspect of the daily operations of assigned region and staff team; 2) Provides leadership and training ensuring excellence in provided services including congruence with agency and program values and design, 3) Acts as a systems specialist in assigned program area (E & L, Safety, Chart Audits, Collaborative liaison) as assigned.  4)  Establishes mechanisms to assure the quality of the program including documentation, standards of practice, and compliance with external regulatory agencies; 5) Responsible for developing, implementing, and insuring compliance with program standards including but not limited to: intake, discharge, vacancy and forecast, contract requirements, documentation, and clinical standards where appropriate.

Community Development: 1) Acts as a liaison with the County Child Welfare Services, Probation and other community service providers in assuring that program remains responsive to families and the community’s needs without compromise to program intent; 2) Facilitates meetings as needed with other agencies and community partners; 3) Works closely with Child Welfare Workers and Probation Officers to build and maintain relationships and to ensure quality of care with youth and families served; 4) Represents agency interests and advances agency reputation at all meetings with county and other stakeholders.

 Supervision: 1) Directly supervises staff as assigned, 2) Provides one hour of formal clinical supervision weekly in addition to informal supervision and consultation as needed to direct staff; 3) Employs strength-based supervision; 4) Facilitates weekly staff meetings to ensure collaboration and accuracy of intervention strategies.  4) Ensures collaborative approach to program events.

 Team Leadership: 1) Provides leadership to assigned teams; 2) Implements all aspects of program including leading change efforts, scheduling staff to meet program goals, providing oversight to sub-contractor efforts, facilitating collaboration with community and county partners toward effective program services coordination and delivery; 3) Ensures program participants receive quality services; 4) Co-facilitates trainings and outreach with program staff in the community as needed.

 Training: 1) Recruits, hires, and trains staff; 2) Facilitates weekly staff meeting; 3) Lead or co-lead group supervision for staff; 4) Participate in management and leadership meetings; 5) Coordinates initial and ongoing trainings in evidence-based practices and ensures competence and compliance of staff to techniques being used.

 Direct Services: 1) Provides direct services to clients as needed, typically in tandem with assigned staff.

 Other Duties: 1) Available as back-up support to program directors, Sr. Program Managers and clinical supervisors as assigned; 3) Completes routine management reports and data on program activities and outcomes as assigned; 4) Other duties as assigned.


  • MA/MSW required OR BA in Psychology, Social Welfare, or related field may be substituted with 4 (Four) years post Bachelor’s work experience with youth population in a high-volume program.
  • Two years of supervisory/management experience required; relevant leadership experience may be considered.
  • At least one year of residential, milieu, or wraparound experience preferred.
  • Fluency in prevailing language(s) of community preferred.
Physical Demands:
Physical requirements include the ability to lift and reach for light objects, up to ten pounds; close visual acuity to prepare and analyze data, text, and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; and the ability to work at a computer for extended periods of time as a primary job function. Must be licensed and have the ability and skill to drive a vehicle. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Managerial Competencies – required at First Place for those who manage others

  • SYSTEM-WIDE THINKING – Builds vision guided by the Strategic Plan and the needs of youth being served Uses role to champion First Place’s strategic vision internally and externally · Strategizes and implements rather than just completes tasks.
  • TEAM LEADERSHIP – Recognizes and hires the best people Creates a strong sense of job satisfaction and passion within each staff person and team · Invests in staff using both collaboration and guidance · Models desired behaviors • Builds on strengths and facilitates growth in areas of weakness • Seeks input, assesses risks and makes decisions • Creative approach to challenges • Creates and communicates vision and then empowers team to carry out that vision.
  • PERFORMANCE MANAGEMENT – Sets clear goals with staff and uses data to evaluate progress towards goals • Facilitates other people’s realization of their maximum potential • Proactively addresses performance issues by diagnosing problems, developing solutions and monitoring progress • Celebrates accomplishments.
  • OPERATIONS MANAGEMENT – Develops and implements operational systems that support the organizational mission Regularly evaluates systems for effectiveness · Anticipates challenges and responds appropriately to unforeseen problems · Demonstrates good instincts regarding long-term impact and implications of action · Makes effective decisions and achieves results in the midst of change.
  • TIME MANAGEMENT – Concentrates efforts on First Place priorities • Ensures staff are focused on the right things • Develops efficient systems, processes

Core Competencies

Required of all staff for successful performance at First Place


  • Intentional use of data to improve performance
  • Possesses strong drive, initiative and motivation
  • Detail and Results orientation
  • Demonstrates good work habits
  • Resiliency in persisting through setbacks
  • Demonstrated success, with the ability to think strategically while executing tactically within a resource-constrained environment.


  • Seeks and utilizes resources to inform and contextualize own work
  • Thinks interdependently, framing the goals of one department/project within the entire vision
  • Synthesizes information to make astute recommendations and/or decisions
  • Prioritizes goals for success.


  • Creates an environment that maximizes the return on investment in others
  • Collaborates to set and achieve goals that comport with First Place’s mission, strategic plan and desired measurable outcomes
  • Creates and utilizes development opportunities to address individual needs and capacity to accomplish performance objectives
  • Creates and identifies opportunities for recognition of success
  • Provides supportive environment to learn from mistakes.


  • Courageous, strategic, clear and direct communication that resolves discrepancies and overcomes challenges and obstacles to organizational success
  • Ability to respectfully ask questions, challenge, and communicate both positive and difficult messages to subordinates, superiors, peers and youth
  • Sound judgment regarding the appropriateness of guarding confidentiality to protect the privacy rights of colleagues or youth
  • Strong verbal and written communication skills.


  • Asks questions in order to learn and encourage dialogue
  • Willing to make mistakes and to be accountable for own work
  • Speaks about issues truthfully and without blame
  • Leads by example, displaying behavior that respects the mission, youth and First Place
  • Holds high expectations for self, one another and for our youth.

To apply for this position, please submit your cover letter and resume in ONE document to: