Reports To: Program Manager

Location: San Francisco

Schedule: Monday through Friday, evenings and weekends as needed

Compensation: Full-time

Job Summary:

The Case Manager provides intensive, weekly case management for Transition Age Youth (TAY) living at single site affordable housing locations. Through comprehensive case management, the Case Manager helps youth to identify and attain goals in the areas of employment and education, self-sufficiency, health and wellness, relationships, professionalism and personal advocacy. The Case Manager also provides on-site, drop in resource and referral support for TAY residents as needed and coordinates TAY community building activities that promote independent living skills.  This position works closely with Affordable Housing partners to ensure TAY housing stability.


Responsible for providing Case-management and career counseling to youth in program:

  • Conduct one-hour weekly meetings with youth assigned to caseload to help participants identify and accomplish short and long-term goals
  • Create and deliver impactful service plans for youth that focus on achieving outcomes in the areas of education, employment, long-term housing, parenting, relationships and overall health
  • Coordinate with referral agencies, identify community resources, track participants’ progress, and develop creative ways for participants to practice and strengthen their independent living skills
  • Prepare clients to maintain housing after program exit or help them to identify alternative housing options if necessary
  • Assess educational status and interest of youth participants and support youth with their educational goals
  • Work with youth to improve resumes and cover letters, submit job applications, prepare for interviews and secure full and part-time employment
  • Coach youth participants on handling work-related issues, promote self-advocacy and increase success in job retention
  • Form partnerships with community agencies that can help link youth with internships and employment opportunities


Create new linkages with community-based organizations, on-site resources and housing stability support through the case management process to help build youth transition to independent living. 

  • Help participants move into supported housing. This includes helping youth secure and transport furniture, shop for home necessities, and locate resources in their new community
  • Ensure that apartments meet cleanliness standards by conducting monthly apartment inspections
  • Display and disseminate community resources relevant to TAY residents and provide resource, referral and eviction prevention support to TAY residents as needed
  • Client meetings scheduled as needed to ensure successful transition to independent living
  • Support property management to address serious housing concerns related to TAY
  • Guide tours for funders and community providers to demonstrate how First Place for Youth partnerships with Affordable Housing agencies provide TAY with a stable and affordable housing solution
  • Coordinate community events and workshops to assist TAY with independent living skills
  • Actively participate in weekly coordination meetings with property management staff and agency partners

Documentation/Administrative Duties

  • Attend weekly program meetings, monthly agency staff meetings, and individual weekly supervision with Program Manager
  • Maintain files for caseload and update monthly paperwork
  • Ensure proper and timely documentation of services including written case notes
  • Work collaboratively with colleagues across the organization and within respective department
  • Other duties as assigned


  • BA Social Welfare, Psychology, or equivalent required
  • At least three years experience working with transition age or foster youth with complex presentations including presentations of chronic trauma.
  • Must be comfortable working in community settings.
  • Experience working with youth who have mental health and substance abuse issues
  • Experience in creating and delivering impactful service plans for participants
  • Experience in youth development model, asset-based relationship building, and experience in motivating youth ,Strong clinical skills, and/or a desire to learn more about the effects of the child welfare system on the lives of youth and young adults
  • Experience in youth development model, asset-based relationship building, and experience in motivating youth
  • Must be able to pass a Community Care Licensing background check


  • Competitive salary commensurate with experience
  • Generous paid vacation and holidays
  • Medical, Dental, Vision, Employee Assistance Plan.
  • Benefits coverage for employee and dependents
  • 401 (k) Retirement plan
  • LTD and Flex Spending Account


Core Competencies

Required of all staff for successful performance at First Place


  • Intentional use of data to improve performance
  • Possesses strong drive, initiative and motivation
  • Detail and Results orientation
  • Demonstrates good work habits
  • Resiliency in persisting through setbacks
  • Demonstrated success, with the ability to think strategically while executing tactically within a resource-constrained environment.


  • Seeks and utilizes resources to inform and contextualize own work
  • Thinks interdependently, framing the goals of one department/project within the entire vision
  • Synthesizes information to make astute recommendations and/or decisions
  • Prioritizes goals for success.


  • Creates an environment that maximizes the return on investment in others
  • Collaborates to set and achieve goals that comport with First Place’s mission, strategic plan and desired measurable outcomes
  • Creates and utilizes development opportunities to address individual needs and capacity to accomplish performance objectives
  • Creates and identifies opportunities for recognition of success
  • Provides supportive environment to learn from mistakes.


  • Courageous, strategic, clear and direct communication that resolves discrepancies and overcomes challenges and obstacles to organizational success
  • Ability to respectfully ask questions, challenge, and communicate both positive and difficult messages to subordinates, superiors, peers and youth
  • Sound judgment regarding the appropriateness of guarding confidentiality to protect the privacy rights of colleagues or youth
  • Strong verbal and written communication skills.


  • Asks questions in order to learn and encourage dialogue
  • Willing to make mistakes and to be accountable for own work
  • Speaks about issues truthfully and without blame
  • Leads by example, displaying behavior that respects the mission, youth and First Place
  • Holds high expectations for self, one another and for our youth.

To apply for this position, please submit your cover letter and resume in ONE document to: